IT Infrastructure Management

Faculty Name : Dr. Tushar Sambare

Designation: (HOD, Information Technology Department)

Subject: IT Infrastructure Management

Programme: B.Sc. IT

Class : Third Year

Sem – VI

  • Topic: Introduction to ITSM (Lecture 1)
    Description: This online lecture covers topics such as INTRODUCTION, WHAT IS SERVICE MANAGEMENT? Four perspectives (4P’s) or attributes to explain the conceptof ITSM., Benefits of ITSM.
    Link: https://youtu.be/WQGGuQzsWXs
  • Topic: PRINCIPLES OF SERVICE MANAGEMENT (Lecture 2)
    Description: This online lecture covers topics such as PRINCIPLES OF SERVICE MANAGEMENT, Specialization and Coordination, The agency principle, Encapsulation, PRINCIPLES OF SYSTEMS, Open-loop And Closed-loop Control Processes, Feedback and Learning, THE SERVICE LIFE CYCLE, FUNCTIONS AND PROCESSES ACROSS THE LIFE CYCLE, Processes, Functions, Connecting Processes and Functions.
    Link: https://youtu.be/xRHzAVuanv0
  • Topic: SERVICE STRATEGY PRINCIPLES - Part 1 (Lecture 3)
    Description: The topics covered in this video lecture SERVICE STRATEGY PRINCIPLES, VALUE CREATION, SERVICE ASSETS, SERVICE PROVIDER, Internal Service Provider, Shared Services Unit, External Service Provider.
    Link: https://youtu.be/JJIXQ6eGUtU
  • Topic: SERVICE STRATEGY PRINCIPLES - Part 2 (Lecture 4)
    Description: The topics covered in this video lecture are Service Structures, 4p’s of Strategy, Service Governance, Pattern of Business Activity (PBA), Question.
    Link: https://youtu.be/Ob5LSjC7PYA
  • Topic: CHPTER 3 : Service Strategy Processes (Lecture 5)
    Description: The video lecture explains Service Strategy Processes such as Define the Market, Develop the Offerings, Develop Strategic Assets, Prepare for Execution, Challenges, Critical Success Factors, Complexity, Coordination and Control, Preserving Value, Effectiveness in Measurement, Risks, Questions.
    Link: https://youtu.be/azCAFWgC9ys
  • Topic: SERVICE DESIGN PRINCIPLES - Part 1 (Lecture 6)
    Description: The video lecture explains FUNDAMENTALS, Objective and aspects of Design, Service Design purpose, Usage, Four P’s of Service Design, SERVICE DESIGN PRINCIPLES, Goals, Balanced Design, Identifying Service requirements, Identifying and documenting business requirements and drivers, Design activities, Design aspects topics.
    Link: https://youtu.be/-_d1ppKXSg0
  • Topic: SERVICE DESIGN PRINCIPLES - Part 2 (Lecture 7)
    Description: The video lecture explains topics such as Subsequent Design Activities, Design Constraints, Service Oriented Architecture, Business Service Management, Service Design Models, Questions.
    Link: https://youtu.be/WpumdZjYbZE
  • Topic: CH 5 : SERVICE DESIGN PROCESSES : Part-1 (Lecture 8)
    Description: The video lecture explains SERVICE DESIGN PROCESSES, INTRODUCTION, Service Catalogue Management, Process Objective, Terminologies & Definitions, Activities, Service Level Management, Scope, Process Objective, Sub-Process, Terminologies & Definitions, Roles & Responsibilities.
    Link: https://youtu.be/ukJ3WdHI8LE
  • Topic: CH 5 : SERVICE DESIGN PROCESSES : Part-2 (Lecture 9)
    Description: The video lecture explains the processes such as Capacity Management, Scope, Objective, Activities, Process Steps, Sub-Process, Terminologies & Definitions, Roles and Responsibilities, Availability Management, Scope, Objective, Components, Activities, Sub-Process, Terminologies and Definitions, Roles and Responsibilities.
    Link: https://youtu.be/eXG6lYymuew
  • CH 5 : SERVICE DESIGN PROCESSES : Part-3 (Lecture 10)
    Description: The video lecture explains Processes such as IT Service Continuity Management (ITSCM), Scope, Objective, Activities, Sub-Process, Terminologies & Definitions, Roles and Responsibilities, Information Security Management, Scope, Objective, Activities, Sub-Process, Terminologies & Definitions, Roles and Responsibilities, Supplier Management : Scope, Objective, Activities, What is a Contract? Contract Management and Types of Supplier Contracts, Sub-Process, Terminologies & Definitions, Roles and Responsibilities, CHALLENGES, RISKS, QUESTIONS.
    Link: https://youtu.be/lZIXZU9AUiY
  • Topic: Chapter 6 : SERVICE TRANSITION : Part 1 (Lecture 11)
    Description:The video lecture explains SERVICE TRANSITION, INTRODUCTION, Objective, Purpose & Goals, Benefits and Key Aspects, Terminologies and Definitions, SERVICE TRANSITION PRINCIPLES, Principles Supporting Service Transition, Policies for Service Transition, Define and Implement a Formal Policy for Service Transition, Implement All Changes to Services through Service Transition, Adopt a Common Framework and Standards, Maximize Re-use of Established Processes and Systems Policy, Align Service Transition Plans with the Business Needs, Establish And Maintain Relationships With Stakeholders.
    Link: https://youtu.be/nvhwUYcqXFQ
  • Topic: Chapter 6 : SERVICE TRANSITION : Part 2 ( Lecture 12)
    Description: The video lecture explains Establish Effective Controls and Disciplines, Provide Systems for Knowledge Transfer and Decision Support, Plan Release and Deployment Packages, Anticipate and Manage Course Corrections, Proactively Manage Resources across Service Transitions, Ensure Early Involvement in the Service Lifecycle, Assure the Quality of the New or Changed Service, Proactively Improve Quality During Service Transition, QUESTIONS.
    Link: https://youtu.be/4xLGPgd-C80